A complete CRM platform.
Oracle CRM is an easy to use customer relationship management platform that fits perfectly in all organizations allowing them to manage …
Overview
What is Oracle CRM On Demand?
The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing,…
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Popular Features
- Customer data management / contact management (25)8.989%
- Role-based user permissions (25)8.585%
- Opportunity management (25)8.181%
- Workflow management (24)8.080%
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What is Oracle CRM On Demand?
The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.
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- No setup fee
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- Premium Consulting/Integration Services
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What is Oracle Sales?
Oracle Sales guides sellers with intelligent recommendations to help them focus on the most valuable prospects at the right time. These machine learning-based CRM selling tools center around clean, complete customer data from internal and external sources.
What is ActiveCampaign?
ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.
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What is Oracle CRM On Demand?
The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.
Oracle CRM On Demand Integrations
Oracle CRM On Demand Competitors
- HCL Unica
- Adobe Marketo Engage
- Aprimo
- Oracle CX Marketing (formerly Oracle Marketing Cloud)
- NetSuite CRM+
Oracle CRM On Demand Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.
Reviewers rate Mobile access highest, with a score of 10.
The most common users of Oracle CRM On Demand are from Enterprises (1,001+ employees).
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Reviews and Ratings
(132)Attribute Ratings
Reviews
(1-16 of 16)Companies can't remove reviews or game the system. Here's why
June 07, 2021
Oracle CRM - Good Customer Management
Oracle CRM is used only by the Marketing Department of my organization. Its primary use is the management of billing data of our clients. Data analysis and data collection are pretty important with its help, but it also smooths the customer service workflow.
- Detailed analysis for business intelligence.
- Easy customer management.
- Flexibility.
- Incompatibility with other programs.
- Not very customizable.
- Not so friendly UI.
February 18, 2021
Oracle Review
THis is being used by Sales Team. It collects all Contacts and Opprotunities we have with them
- Contacts
- Leads
- Opportunities
- Projects
- Notes
- Attachments
- Integration with other software
Oracle CRM is being used to capture leads, create product configurations, manage customer data, order data, and include a basic workflow that also very importantly configures the products and services using a product configurator included as a standard Siebel module. Solutions then hand over the case to other business logic components (ESB and one specialized app) and collect results of the orchestrated tasks in one place. It also connects to the call center IS Avaya, and cooperates with a custom-developed mobile app, serving as a customer self-service tool.
- Managing customer information, campaign information and interconnection with call center IS.
- Good user interfaces out of the box, which can be heavily modified so this point does not hold in all installations.
- Automatic updates do not require a full system restart.
- Very slow product configurator, which can cause degrading performance if product definitions are not optimally configured or too complex.
- Although recently improved, the current built-in BI and reporting capabilities are not on par with MS Power BI and similar.
December 20, 2018
Reliable CRM Solution
Oracle provides me up-to-the-minute data on sales. With integrated marketing automation software, it allows me to analyze the effectiveness of email marketing campaigns. Ultimately, this software should be/is used by all who use and need the data to analyze trends and determine an approach to generating more qualified sales leads.
- Integration with Office365
- Real time analytics
- Easily analyze historical trends with historical reporting
- Storage of client data
- UI is cluttered and clunky
- Interface could be improved
- Not as customizable as other CRM platforms
December 06, 2018
Increasing your sales productivity
Oracle CRM On Demand is used by our organization in sales, marketing and finance for tracking sales, opportunities and customer contacts. The sales people own the data and they have to make sure everything is up to date as the data drives the marketing campaigns, business plan/forecasts and even their pay.
When choosing this, our intention was to have one single source of truth for customer prospects, contacts and opportunities.
When choosing this, our intention was to have one single source of truth for customer prospects, contacts and opportunities.
- Especially built for sales tracking: prospects, contacts, opportunities etc. It is a reliable system to manage the sales business.
- Ease of use for relatively simple searches and medium complex reports.
- It is on cloud. The very first we started using, many years ago. This means it is available at any time and from anywhere.
- User management and access roles: permissions customization at user level.
- A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
- User interface / user experience definitely can and should be improved.
- It needs a way to send automatic reports on a schedule via email.
- Support: as usual the Oracle support tends to be tedious and lengthy.
September 11, 2018
The best and Reliable CRM software in the market.
I have used Oracle CRM in my previous job in the department of Information Technology and I can attest that the software boosts sales productivity and made the management of customers much easier. Information is also available to any device for users to access and it has strong marketing campaign management. Tracking of leads and opportunities is provided by Oracle CRM with real time pipeline management.
- Easy to use and install.
- It boosts sales productivity.
- It tracks customers activities .
- Not easily customizable.
- It can be slow at times.
- It has a steep learning curve.
July 22, 2018
Advisable solution for CRM on the market
Oracle CRM On Demand is used across departments especially the Information technology department. It has helped in tracking leads and opportunities and made easier to manage them as well. So far there has been an increase in sales and marketing and we have been able to see real time analytics using Oracle CRM On Demand. There has been an increase in customer engagement and we have been able to build trust due to the customer service support we give thanks to this software.
- It provides real-time analytics
- Information is arranged in an orderly manner
- Able to track leads and opportunities
- I do not find anything that I dislike about this software. It's the leading CRM software on the market.
Oracle CRM is our preferred software solution for managing our customers, potential customers, leads, and opportunities. We also use it for our marketing and campaigns to ensure the smooth flow of activities with little or no human intervention. It is mainly used in the sales department, marketing department, finance department and also managerial level.
- Management of existing customers
- Management of potential customers
- Reduction of human intervention in some marketing strategies
- Its not very easy to use for non-technical persons
Oracle CRM On Demand is used by our organization to track sales and leads, marketing campaigns, synchronizing contacts, emails, Calender's and minimize the cost of operations. As a News reporter, I use Oracle CRM On Demand to monitor marketing campaigns. We have been able to do email marketing swiftly using this cloud software. Oracle CRM on demand is used across our organization.
- Track sales
- Track leads and opportunities
- It integrates well with other Oracle solutions
- Easy to use and install
- Requires trained personnel
- High learning curve
- Sometimesit makes my computer slow
March 29, 2018
Reliable CRM tool for your business needs
Oracle CRM was used by the customer service department to respond to inquiries or requests for help from existing and potential customers.
The customer support role was much easier with Oracle CRM historic analytics. It is a completely scalable tool, so it can benefit different kinds of businesses.
The customer support role was much easier with Oracle CRM historic analytics. It is a completely scalable tool, so it can benefit different kinds of businesses.
- An insight of the customer habits
- Reliable system backed up by Oracle
- Great way to find answers quickly (time is money)
- Design of some elements could be improved (drop down menus, icons...)
March 15, 2018
Oracle on Demand
It is used within my department, it allows customers to contact us via e-mail.
- Helps with finding the right answers quickly
- We are able to see how satisfied our customers are
- Solution library is helpful
- It could be more intuitive
- Font and colors are monotonous
- Not clear for beginner users
February 15, 2018
Trust me, you'll be happier with Oracle CRM
My department dealt primarily with customer acquisition and sales and so we were using Oracle CRM to track opportunities as well as document the sales process along the way. Several higher management individuals would also use it to check on the status of different leads, but it was primarily used by our team. It definitely helped keep interactions in check as well as provided a clear cut arena for communicating with others in our department about the sales process.
- Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
- It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
- Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
- If you have too large of a file with many tables or data, it will definitely slow things down. To be expected, but this is something that could be worked on.
November 10, 2017
Oracle CRM
Oracle CRM was used by the company to reach out to prospective candidates and gauge their interest in applying for the university. Within the organization the CRM application was used by the IT support office to keep track of work orders and help tickets for different departmental customers.
- Oracle CRM was our first choice product for a multitude of reasons at our organization. Since we already had Oracle Campus Solutions as our main ERP suite we decided to proceed with Oracle CRM.
- Oracle CRM allows single sign on capabilities using OAuth 2.0 and integrates well with our products.
- It does not require extensive installation or regular maintenance.
- Oracle CRM lacks certain features that other vendors like Salesforce are providing out of the box. One of the things Salesforce provides is called Chatter, that helps provide central location for important organization wide communication.
- The approvals and workflow processing is much faster in Salesforce CRM as compared to Oracle.
- Customization of dashboards and intuitive workflow process design are two of the features lacking in Oracle CRM.
October 27, 2017
Oracle CRM Makes Everyone's Life Easier
The Oracle CRM is the basis of how we do business. We use this because it has been the most effective way to integrate our existing platforms (i.e. Salesforce). We use Salesforce throughout the entire organization. Sales is not the only function of business that uses Oracle. We also have our Product Managers use it to monitor inflow/outflow of inventory, orders shipped, cost analysis, price comparison, etc.
- Oracle CRM is not just for a Sales department. It is best used throughout a multitude of different departments to survey performance, customers, and opportunities.
- It provides you with a database of your entire business, analytical ratios of performance, overall financial analysis too. Sales reps spend the bulk of their time in this program reviewing revenue for orders from customers, adjusting costs to obtain the most updated cost of each product, and sending packages in/out of our warehouses.
- The functionality used to be very slow when updating the calendar to adjust for weeks, months, years, etc. Data is pulled in from everything (i.e. all of your customers). Therefore, it takes a lot of time to gather everything. This is most likely why the program would freeze. However, it has been improved more and more each time.
- The downfall could be if this program shuts down, we cannot service our customers. It puts a lot of strain on the company if there are any maintenance requests that are done during the work hours (this is very uncommon).
August 09, 2016
Excellent cloud CRM solution for sales
Oracle CRM is being used in the whole organization for running the business and serving the existing clients. It helps us in managing the sales business as well as providing transparency to all the users, especially management.
Its ability to set up particular responsibilities and access to different roles makes it very popular and in fact every single user can customize their own page layout and home pages as per their needs and requirements.
- Oracle CRM lets you to manage your accounts, contacts and reports pretty easily like any other CRM but with more powerful and effective features. Searching for and retrieving information about customers in Oracle CRM is pretty fast and effective.
- Statistical Analysis System will allow its users to access system from anywhere in the world by using an internet broadband connection.
- Creating basic reports and displaying them in graphical charts using pivot tables is very easy using Oracle CRM's customizable dashboard.
- It provides Microsoft Outlook as an alternate offline client for employees who are physically not present in the office due to travel on duty for sales and marketing. They can use it without an internet connection.
- The UI looks the same from several years ago and looks pretty old when compared with other CRM tools present in the market.
- There are limitations when it comes to integration and customization like there is scope of improvement in the case insensitivity search and duplication processes.
October 13, 2015
Oracle CRM On Demand should be In Demand!
Oracle CRM On Demand is being used by our Sales, Marketing and Consulting groups. We use CRM for tracking our sales pipeline, forecasting and provide guidance and consistency to the process of closing sales. The system is also connected to our Marketing automation system and is a critical component in the lead generation process. We use workflow heavily to support and enable important business processes as well as to capture relevant data. Business intelligence is also a critical part of the system for us and the reporting object really allows us to mine the data in the system to provide metrics and facilitate analysis that helps drive the business.
- Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
- Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
- Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
- The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
- The ability to schedule and push out reports is missing from this system. If we want to mass deliver a report on a schedule, we must run it, export it and email it out to the group, or purchase a 3rd party system.
- The ability to trigger workflow events on a schedule is missing this system. Currently, there has to be a trigger initiated by a user and we have situations where we'd like to be able to schedule a work flow routine to go out and check from specific situations and then trigger an action. We'd also like to be able to trigger workflow actions on one object based on something in another object and this capability is very limited.